What is this service?
This service was created by EconomyCarRentals and offered at a low rate to its customers and give them peace of mind when traveling. By purchasing this service on the website, we will refund any Excess/Deductible* charged from the car rental company in case of damage or theft, as described below.What is covered ?
- Damage excess up to: 1500 EUR
- Theft excess up to: 1500 EUR *
- Roof up to: 250 EUR
- Damages to all bodywork made by 3 named drivers on the rental agreement**
- No distance restrictions from main pick up location
What is not covered?
- Loss or damage of personal belongings, Extra equipment
- Damage to the interior or underside of the car, as well as cleaning costs
- Damages caused by not following the terms of the Rental Agreement (misfuelling, drunk driving, off-road driving, breaking local laws or traffic regulations, Major Force, etc.)
- Third party liability excess to bodily injuries or property damages coverage (if applies)
Are there any restrictions on the cover?
- For each and every claim the maximum amount we will pay is 1500 EUR in total (one-time cover).
- All refunds will be made in Euros
- *Our Theft & Damage Excess Protection covers only theft of the whole car, you must return the keys to the rental company.
- **The person mentioned as "Driver" on the voucher must be mentioned as a driver on the rental agreement. If not the Theft & Damage Excess Protection becomes invalid.
- The Theft & Damage Excess Protection is valid for the rental period mentioned on the voucher (exact dates and times) and will not continue automatically in case you extend the Rental Agreement with the car rental company locally
Can I remove the Theft & Damage Excess Protection?
You can remove the Theft & Damage Excess Protection before the rental start of your rental and receive a full refund at any time.To remove the Theft & Damage Excess Protection, visit www.EconomyCarRentals.com > My Booking, where you can remove the Theft & Damage Excess Protection online.
What are my obligations?
a) The customer must have purchased the Theft & Damage Excess Protection during the booking.b) You must:
have a valid Car Rental Agreement, and comply with all terms and conditions of the website and the rental agreement
c) To make a claim, you must:
- notify our team about your claim within 90 days of the rental end date on the voucher
- provide evidence (e.g. proof of payment, police report, etc.).
Theft & Damage Excess Protection explained
What is Deductible/Excess? The most common insurance package, a car rental company usually offers is the collision damage waiver (CDW) which includes an excess/deductible. With CDW it limits the driver's liability/responsibility up to a certain amount (EXCESS/ DEDUCTIBLE) should damage to the rental vehicle occur (if the driver is found to be liable for the accident) or theft to the whole rental vehicle. By returning the rental vehicle in the exact condition as you received it, the deposit will be released/refunded to the driver’s credit card. EconomyCarRentals strongly recommends that you check the car before driving off. Double-check if there is any existing damage marked on the contract. We also suggest taking pictures of the car before leaving.Example: Your booking, in the terms it says the excess/deductible amount is 1000 EUR. At the rental desk, the main driver has to leave a deposit (in this case 1000 EUR) with his/her credit card. Should you have accidental damage or theft, the rental company will charge you an amount of up to 1000 EUR. The remaining amount is covered by the Collision Damage Waiver (CDW). Please note that the amount of excess/deductible depends on the car category and the car rental company. You will find this amount in the Terms & Price details of each offer you can find on our website.
Will I need to pay a deposit to the rental company if I purchase your Theft & Damage Excess Protection?
Yes, when collecting the rental car the main driver still needs to leave a deposit, as the Theft & Damage Excess Protection is offered from EconomyCarRentals. The car rental company will follow the common rental procedure.Will I need to pay the excess/deductible to the car rental company?
Yes, in the unfortunate event of theft or damage, the driver will pay the excess/deductible to the rental company. After the end of the rental period, you can claim a refund of the excess/deductible amount from EconomyCarRentals.Will I be offered additional insurance to cover the excess/deductible by the rental company?
Yes, when collecting the car the agent of the car rental company will always offer you extra optional insurance to reduce/eliminate the excess/deductible amount. You can evaluate the options provided and decide if you wish to add any optional coverage locally. By purchasing Theft & Damage Excess Protection from EconomyCarRentals, you are fully covered as described above.What is not covered by the Theft & Damage Excess Protection?
Our Theft & Damage Excess Protection service covers the Excess/Deductible* charged from the car rental company, except for its exclusions. The common exclusions are illegal drinking and driving, gross negligence for example fuel error, incorrect use of the handbrake, mechanical damages (clutch, gearbox, etc.), driving off-road or on unsealed roads, underside, damages to lights, mirrors (whole glass and cover), windows/windscreen, any part of the wheels/wheel rim/tire, keys and lock/door handle, antenna, damage or loss of plates, towing charges and any damages caused during the towing away, loss of personal belongings, the interior of the car, non-authorized driver, administration, engineer and immobilization fee paid to the car rental provider.
The car rental company might charge the full damage cost, in case of damages due to vandalism, weather or natural disasters (such as hail damage), or caused while not following the terms of the rental agreement, violation of local laws, or traffic rules. The Theft & Damage Excess Protection becomes invalid in those cases and no refund can be done. The car rental company might also charge the full damage cost, for not contacting the police (when required by the rental company or mentioned on the rental agreement). The Theft & Damage Excess Protection becomes invalid in those cases and no refund can be done. The Theft and Damage Excess Protection covers one incident/accident per rental.
What is the procedure to claim the excess amount from EconomyCarRentals?
All claims must be reported by e-mail to EconomyCarRentals within 90 days of the rental ending. After 90 days of the rental end date on the voucher, the EconomyCarRentals Damage and Theft Excess Protection becomes invalid.
It is very important to have as much information/documents as possible. Make pictures of the damage; note the date and the address/street name where the damage/accident happened. The rental company may require a police report, even if no other cars have been involved, always contact the rental station and follow the instructions. In the event of an accident involving a third party, it is very important to contact the local police and obtain an incident report/police report, in such cases, always contact the rental station and follow the instructions. In rare cases, third-party claims might take up to 36 months to resolve. A friendly report is not always sufficient, contact the rental station and follow the instructions.
You will need to submit the following documents in order to have your excess amount refunded by EconomyCarRentals:- The original signed rental agreement
- Theft or damage report of the car rental company
- Police report (incident report)
- Evidence of payments deducted from your credit card (receipt and credit card statement)